Telecommunications Consumer Rights

By Ubong S. Ebong Esq. -
Communication has been made a whole lot easier thanks to the invention, affordability and popularity of mobile phones. Telecommunications is definitely now an important aspect of our lives because everybody now uses phone.

In Nigeria the popular telecoms companies are arguably: MTN, AIRTEL, GLO and 9mobile. As their consumer you are entitled to certain rights in your business relationship with these companies so today let's quickly talk about a few of these rights:

1) Right to minimum standards of quality of service. Your service provider should be able to satisfy your basic telecommunication needs.
2) Right to information and consumer education. You should be properly educated on the terms and conditions of your phone services before you pay for it.
3) Right to protection from fraudulent, misleading and deceitful information, advertisement or labelling.
4) Right to safety and a healthy environment, especially from radiations and other hazards from telecommunication equipment.
5) Right to choice. Consumers should not be compelled into accepting any service.
6) Right to complain and be heard.
7) Right to timely installation, restoration and repair of services.
8) Right to privacy. Consumers are entitled to protection from unauthorized use of their records and personal information.
9) Right to accurate, clearly worded and organised bills.
10) Right to redress and action on disputed charges.

So while continuing to enjoy the many benefits of our improved telecommunication technologies, be conscious of your rights and be vigilant to ensure your rights are not trampled by your service provider. Consult your lawyer whenever you feel you have been wronged.

Cheers!
#KYR


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